END USER SUPPORT SERVICES
Get your employees the support they need, when they need it
Keeping your employees up and running – regardless of when they need to work – is critical to the overall productivity of your business. DefCom Technology can serve as your organization’s support center for all end users. Our unique value chain covers the full life cycle of IT services — from the procurement of technology to the configuration, implementation and management of complex environments.
Our support technicians offer the deep expertise in systems and devices that can only come from a team that is constantly learning and training to stay abreast of the latest technologies. We have the knowledge, multi-tiered support structure, and tools to maximize your users’ uptime and security day in and day out. Through advanced remote access tools, we can address end users’ individual issues in real-time – regardless of what application they’re using, what device they’re operating or where they are located.
Is Technology And Support Completely Focused
Save 17-35% of Total IT through Outsourcing User Support
Single Point of Contact for All IT Related Request
Comprehensive Quarterly Performance Reporting
Reduce Total Infrastructure Cost by 30-50%
our End user support services
ITIL Based help desk
Provide the Support Your End Users Need without the Headaches of In-house Maintenance
communication systems support
Get the support you need for all your major forms of communication
cloud backup and recovery
Protect your organization from devastating information loss with DefCom’s secure and off-site
endpoint security
Provide your users with the security they need to stay productive while on the go. Know your users are protected
