Managed IT Services

As a business executive, you have a lot going on. Your calendar is packed with items that are critical to the success of your business. The last thing you should be worried about is whether or not your technology will support your needs. At DefCom Technology, we get IT. Our Executive IT consultants bring the all-important “operating experience” of a Managed Service Provider providing 24×7 global support for thousands of clients and devices.

DefCom’s IT Support services go beyond managing networks and addressing your IT service and incident requests. We aim to be more than your technology provider, but strive for a long-standing mutually-beneficial business partnership. That is why we never make IT or consulting recommendations based on relationships with various technology providers. Instead, we provide recommendations aligning with the technology best fitting your applications, performance criteria, budget, or existing IT infrastructure. We understand the value of a dollar. That is why we provide Managed IT Services like mobile device management, storage and cloud solutions, VoIP services, on-site support, 24×7 Help Desk Services, Complete IT Security, dedicated support and more all for a flat-rate monthly fee.

"What really won me over was their ability to understand how everything works without any prior knowledge of my organization."

Theresa lynn

Director of Human Resources

Asset lifecycle management

IT asset life-cycle management(ITALM) is a core process of IT asset management(ITAM). As an asset manager, it is important for you to know the stage of life cycle of your assets. ITALM helps increase organizational productivity by helping you make informed decisions on IT needs and services. You can make better purchasing decisions by looking at various resources and their life-cycle stages. If a particular asset is about to retire/expire, and if you already have that asset in your inventory, you have more lead time to order and replenish. If not, you know that the lead time is much less and you will have to raise a PO as soon as possible.

end user support

Keeping your employees up and running – regardless of when they need to work – is critical to the overall productivity of your business. DefCom Technology can serve as your organization’s support center for all end users. Our unique value chain covers the full life cycle of IT services — from the procurement of technology to the configuration, implementation and management of complex environments.

help desk services

At DefCom Technology, we recognize that poorly maintained IT systems can lead to costly downtimes and loss of productivity. With our IT Help Desk Service offering, DefCom Technology is able to log-in and address any issues remotely, without taking any addition time away from your team. DefCom is able to perform routine maintenance on your devices, including updates, patches, and defragmentation.

advanced managed services

DefCom Technology specializes in helping our client’s get the most out of their IT investments by going above and beyond with our support and professional services. Each of our Advanced Managed Services offerings are built to help build the gap between where you are now, and how you imagine your IT operating in the future. Our Advanced Managed Services bridge the gap between projects and ongoing support to be able to help you get your IT infrastructure from A to B.